Help – I’m not sure which size to order!
Do you really have light-up shoes for adults?!
Yeah! Well, kind of! We carry up to women’s size 9 in all of our new Light-Ups styles that are lace-up. Check out our sizing chart for reference 🙂
When will my order arrive?
We ship them out right away! Orders placed on weekdays before 12pmCT ship the same day, and all others will go out the next business day! Orders ship from Elk Grove Village, IL. Take a look at this map for a better *estimate 🙂
*This is simply an estimate provided by UPS, which is subject to change.
How long do the lights last on Bobbi-Toads Light-Ups?
Forever! Well, not really, but they typically last the lifetime of the shoes. However, Bobbi-Toads Light-Ups are warranted up to four months from the date of purchase.
Do Bobbi-Toads Paintables come with Bobbi-Polish?
No, Bobbi-Polish is sold separately.
Do Bobbi-Toads Light-Ups come with Bobbi-Stickers?
No, Bobbi-Stickers are sold separately.
Can I paint my Bobbi-Toads Light-Ups?
No, you don’t paint these Bobbi-Toads — they’re all the flash without the splash! If you’re still feeling imaginative, you can decorate with our Bobbi-Stickers to create a custom look.
What types of nail polish can I use on my Bobbi-Toads?
Bobbi-Polish is the recommended brand of nail polish and remover for Bobbi-Toads.
Can I use other brands of nail polish on Bobbi-Toads?
We recommend you use non-toxic nail polish along with non-toxic remover. If you choose to use another type of polish, we suggest you use a clear base coat to reduce the possibility of discoloration.
How long can I leave the nail polish on my shoes?
If you do not plan on repainting your Bobbi-Toads within a week, the shoes can best be stored without any polish at all.
Do you ship internationally?
We sure can, if needed.
What should I do if I find discoloration from the use of regular nail polish?
We have found that using a 50/50 mix of bleach and water, or a product like Clorox Cleanup works best.
Do you ship to P.O. boxes?
No, unfortunately we are unable to ship to P.O. boxes at this time.
What methods of payment are accepted?
Visa, MasterCard, Discover, and PayPal.
How do I change or cancel my order?
If your order has not yet been processed, please email returns [at] bobbitoads [dot] com with your inquiry. Unfortunately, once an order has been processed, it cannot be changed or canceled.
How can I check the status of my order or track a shipment?
You will receive an email upon your order’s completion. Just follow the link provided to track your order.
How do I return an item?
Please see our Return Policy.
Are Bobbi-Toads sold in stores?
Yes! Bobbi-Toads are beginning to be sold in select stores nationwide. Check out our Bobbi-Toads Store Locator page for a retailer near you.
Will the polish stain clothes or furniture?
Yes, as with any other nail polish, we suggest using caution when applying.
How do I wash the shoes?
Bobbi-Toads can be washed simply with soap and water. We do not recommend using a washing machine.
How can I purchase shoes for resale?
Please call or email Bobbi-Toads to discuss bringing our products into your store at 1-855-BUY-TOADS.
What other products are available from Bobbi-Toads?
Bobbi-Toads Paintables, Bobbi-Polish, Bobbi-Toads Light-Ups, and Bobbi-Stickers. We are continually adding products for purchase, so visit our site often to see what’s new!
What should I do if I find that my Bobbi-Polish is thickening?
In the chance that your Bobbi-Polish begins to thicken, simply add a few drops of water to return the polish to its normal consistency.
I’ve noticed that my Bobbi-Polish appears to be separating in the bottle; what should I do?
If you find that your Bobbi-Polish begins to separate, just shake it until it returns to its normal consistency.
Can I use Bobbi-Polish on my regular nails?
Yes! Bobbi-Polish is safe and non-toxic, perfect to match your real nails to as well.
I’ve noticed that sometimes it is a little difficult to remove some of the nail polish from the creases of the nails, how can I fix this?
To help in removing excess nail polish from the crease of the toenails, simply soak a toothpick in nail polish remover and scrape the tip of the toothpick on the necessary part of the shoe.
How do I track my shipment?
It’s easy! Once you receive your tracking number via email, simply enter that code in at UPS.com to track your package.